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- After a week-long verification process and contact with support, the casino abruptly cancelled her account and returned only 80 Euro of her winnings, prompting accusations of fraud.
- The player from Greece had won 350€ and requested a withdrawal but experienced service inconsistencies.
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- She had attempted communication with the casino for an explanation, but had been blocked.
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In addition to the game categorization, wonderluck Casino has also included a search button at the top of its site. You can use this feature to locate games by entering their titles as search queries. Moreover, a “Providers” category is included in the lobby, which, when clicked on, will display all the providers the casino partners with.
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As a result, the complaint was closed due to a lack of strong evidence. The player from Portugal had two pending withdrawals of 405€ and 500€, which were requested on January 21 and 22, 2025, respectively. The casino’s stated processing time of 1 to 3 business days had elapsed, and the player had yet to receive any funds or confirmation of when the withdrawals would be processed. The Complaints Team had extended the timeline for response but ultimately rejected the complaint due to the player’s lack of communication. The player from Portugal had a pending withdrawal request made on January 22 that had not been approved, despite the casino’s stated approval timeframe of 1-3 business days. The issue was resolved two weeks later, and the player confirmed that her withdrawal had been processed.
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